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+41 34 420 16 00

Privacy Policy

1. Introduction

This data protection declaration applies to aXpel one for all AG, Typonweg 2, 3400 Burgdorf , which also owns the Operator the website and the services offered on it. Thus, aXpel one for all AG is also responsible for the survey, processing and use of your personal data and the compatibility of data processing with the applicable data protection law.

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security.

So that you know what personal data we collect from you and for what purposes we use them, please take the the following information for your attention.

2. Calling up our website

When you visit our website, our servers temporarily save every access in a log file. The following technical data will as is generally the case with every connection to a web server, recorded without any action on your part and until it is automatically deleted stored no later than 12 months:

  • the IP address of the requesting computer,
  • the date and time of access,
  • the website from which the access was made (referrer URL), possibly with the search term used,
  • the name and the URL of the retrieved file,
  • the status code (e.g. error message),
  • the device type or device code with which the access was made,
  • the operating system of your computer,
  • the browser you are using (type, version and language),
  • the transmission protocol used (e.g. HTTP / 1.1),
  • possibly Your username (e-mail address) from a registration / authentication

This data is collected and processed for the purpose of enabling the use of our website (connection establishment) To guarantee system security and stability in the long term and to enable and optimize our Internet offer internal statistical purposes. The data is stored in the Google Cloud data center in Zurich (europe-west6).

3. Opening a customer account

In order to place orders in the online shop, you need a customer account. When registering for a customer account, we collect following data:

  • Company name
  • First and last name
  • Salutation
  • Postal address
  • Email address
  • Telephone number (landline and / or mobile phone number)
  • Language preference
  • Newsletter requested
  • General terms and conditions and data protection declaration confirmed
  • Company identification number (UID) (optional)
  • Billing address (if different from main address)
  • Delivery address (if different from main address)
  • Further addresses entered by the user

The data is collected for the purpose of giving the customer direct password-protected access to his stored information To provide basic data. The customer can view his completed and open orders or his Manage or change personal data.

4. Purchasing in the online shop

If you want to place orders in our online shop, we also need the following for processing the contract Data:

  • Billing address (if different from addresses already entered)
  • Delivery address (if different from addresses already entered)
  • Details as part of the payment (depending on the selected payment method)

We use the aforementioned data in particular to process the contract, namely to process your orders deliver the ordered products and ensure correct payment. We also use the data to provide you Advertising communications from our company via email, letter or To send the phone. You can use the data for advertising communications at any time by sending an email to , via letter to aXpel one for all AG, Typonweg 2, 3400 Burgdorf or by phone at + 41 34 420 16 00 , withdraw.

5. Passing on the data to third parties

We only pass on your personal data if you have given your express consent, which is a legal obligation exists or this is to enforce our rights, in particular to enforce claims from the contractual relationship, necessary is.

In addition, we pass on your data to third parties, insofar as this is in the context of the use of the website and the execution of the contract (even outside of the website), namely the processing of your bookings. This includes the respective Transport service provider entrusted with the dispatch of ordered goods.

If we make advance payments, e.g. for a purchase on account, we can protect our legitimate interests if necessary, obtain credit information on the basis of mathematical-statistical procedures from a credit agency. For this we transmit the personal data required for a credit check to a credit agency and use the information received above the statistical probability of a payment default for a balanced decision on the justification, implementation or Termination of the contractual relationship. The credit report can contain probability values ​​(score values) based on scientifically recognized mathematical-statistical methods were calculated and, among other things, address data in their calculation flow in. Your interests worthy of protection are taken into account in accordance with the statutory provisions.

If you pay by credit card, we will forward your credit card information to the Stripe payment platform. additional Information Stripe's privacy policy can be found in Stripe's general terms and conditions.

If you pay by PayPal, your data will be passed on to the payment service provider PayPal. Further information on data protection from PayPal can be found in the general terms and conditions and in the privacy policy of PayPal.

6. Transfer of data abroad

We are entitled to use your personal data for the purposes of the data processing described in this data protection declaration transferring third-party companies (contracted service providers) abroad. These are to the same extent as we ourselves to data protection committed.

7. Cookies

Cookies are information files that your web browser automatically saves on your computer's hard drive when you use our Visit website.

The following cookies are stored by us on our website:

  • lang: Saves the screen language selected by the user

The following third-party providers install cookies:

Most internet browsers automatically accept cookies. However, you can configure your browser in this way (see instructions for the appropriate browser) that no cookies are stored on your computer or that a message always appears when you enter a new Cookie received.

Deactivating cookies may mean that you cannot use all the functions of our website.

8. Use of Google Analytics

We use Google Analytics to analyse website usage. The data obtained from this is used to optimise our website as well as advertising measures.

Google Analytics is a web analytics service provided by Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes website usage data on our behalf and is contractually committed to measures to ensure the confidentiality of the data processed.

During your visit to the website, the following data, among others, are recorded:

  • Pages viewed
  • Orders including sales and products ordered
  • The achievement of "website goals" (e.g. contact requests and newsletter sign-ups)
  • Your behaviour on the pages (for example clicks, scrolling behaviour and dwell time)
  • Your approximate location (country and city)
  • Your IP address (in shortened form, so that no clear allocation is possible)
  • Technical information such as browser, Internet provider, terminal device and screen resolution
  • Source of origin of your visit (i.e. via which website or advertising medium you came to us)

This data is transferred to a Google server in the USA.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that can be used to recognise you on future visits to the website.

The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remain stored in aggregated form indefinitely.

9. Right to information, correction, deletion and restriction of processing; Right to data portability

You have the right to request information about the personal data that we store about you. In addition, you have the right to correct incorrect data and the right to delete your personal data, insofar as to the no statutory retention requirement or a permit that allows us to process the data, opposed.

You also have the right to request that we return the data that you have given us (right to Data portability). On request, we will also pass the data on to a third party of your choice. You have the right to have the data in a common file format.

You can contact us for the aforementioned purposes via the email address . For the Process your requests we will, at our sole discretion, request proof of identity.

10. Data security

We use suitable technical and organizational security measures to protect your personal data to protect against manipulation, partial or complete loss and against unauthorized access by third parties. Our Safety measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you communicate with us completed especially if you share your computer with others.

We also take internal data protection very seriously. Our employees and those commissioned by us Service companies are bound by us to secrecy and to comply with data protection regulations been.

11. Retention of data

We only store personal data for as long as is necessary. Contract data will be kept longer by us because this is prescribed by statutory retention requirements. Retention obligations that allow us to retain data commit result from accounting regulations and tax regulations. According to these regulations business Keep communication, closed contracts and accounting documents for up to 10 years. As far as we no longer use this data Performing the services you need, the data will be blocked. This means that the data is then only available for Purposes may be used for accounting and tax purposes.

12. Right to complain

You have the right to complain to a data protection supervisory authority at any time.

Status: August 2021